CAS authentication issue

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Incident Report for IT

Resolved

All systems are operating normally. This issue is resolved.

Updated by Loren Frerichs

Posted Nov 11, 2017 - 21:59 CST

Update

The change related to CAS authentication issues has been backed out and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

Submitted by Loren Frerichs

Posted Nov 10, 2017 - 09:46 CST

Update

All CAS authentication issues appear to have subsided, and all systems (except for UNLcms-staing.unl.edu) are performing as expected. We're continuing to monitor for any reoccurring problems.

Updated by Loren Frerichs

Posted Nov 09, 2017 - 15:55 CST

Update

Users are unable to log in to UNLcms. Technicians are looking into the issue.

Posted Nov 09, 2017 - 15:10 CST

Monitoring

All CAS authentication issues appear to have subsided, and all systems (except for ASC-Awards.unl.edu) are performing as expected. We're continuing to monitor for any reoccurring problems.

Submitted by Loren Frerichs

Posted Nov 09, 2017 - 12:26 CST

Update

This incident is currently preventing access to the ITS Student Scheduling System (SRC).
Access to the PRS system is operational.

Updated by Jon Wilson

Posted Nov 09, 2017 - 11:55 CST

Update

This incident is also preventing logins to Blackboard. Technicians continue to work to resolve the issue.

Updated by Jon Wilson

Posted Nov 09, 2017 - 11:44 CST

Identified

ITS has identified CAS authentication issues on the PRS and Arts & Sciences Awards services and is taking steps to remediate impact to affected services.

Submitted by Loren Frerichs

If you have questions or concerns, please contact ITS Computer Help Center - 402 472 3970 or toll-free (866) 472-3970 or Email: mysupport@unl.edu

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Posted Nov 09, 2017 - 09:36 CST

This incident affected: Communication & Collaboration (Website Services).